Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information collected through the Fat Pirate Casino website, player account services, customer support channels and related online features. It is intended for players in Australia and should be read together with any applicable website terms, account rules and responsible gambling information.

If you visit the website, create an account, make a transaction, contact support or otherwise interact with the services, information about you may be handled as described in this policy. Some information is provided directly by you, while other information is created automatically when you use the website or is received from service providers and verification sources where this is permitted.

The information handled and the way it is used can depend on the service involved, your account status, your interactions with the website and applicable legal requirements. We may update this policy when our services, technology or obligations change. The latest version will be made available on the website, and you should review it from time to time.

This policy does not remove or limit any rights you may have under applicable Australian privacy, consumer, gambling or other laws. Where those laws provide a right or protection not specifically described here, that right or protection continues to apply.

Information we may collect

A casino website typically handles different categories of personal and technical information. We aim to collect information that is reasonably needed for the relevant purpose and to avoid collecting more information than is necessary. The information we handle may include the following.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or correspondence details, username, account credentials and contact information. We may also keep records of your account settings, preferences, support enquiries and communications. These details help us create and administer your account, respond to questions and provide important service messages.

Verification and identity information

To confirm identity, age, eligibility and account ownership, we may request verification information or documents. This may include identity documents, proof of address, information about the source or ownership of funds and other details needed for account checks. Verification information may also be used for anti-fraud checks, security monitoring and meeting legal or operational obligations.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, gaming activity, account balances, payment methods, transaction references and payment status information. Payment providers may process payment details directly. The information available to us can depend on the payment method and provider used. We may keep transaction records even where a provider handles sensitive payment credentials.

Device, usage and cookie data

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, approximate location derived from technical data, referral information, login activity and interactions with website features. Cookies and similar technologies may also record information about your device and use of the website.

Support and communications

If you contact support, we may retain the contents of your message, the date and time of the contact, account details needed to identify you and information about how your enquiry was handled. We may also keep records of notices, consent choices, marketing preferences, complaints, disputes and other communications connected with your account.

How information is used and shared

The information we handle may be used for the following purposes. The particular information used will depend on the service, your interaction with the website and the reason it is needed.

• To create, operate, maintain and secure your player account.
• To verify your identity, age, eligibility and account information where checks are required.
• To process deposits, withdrawals and other account transactions and to keep accurate financial records.
• To carry out verification and anti-fraud checks, identify suspicious behaviour, prevent misuse and protect accounts.
• To provide customer support, investigate enquiries and resolve complaints or disputes.
• To communicate with you about your account, transactions, security, service changes and other important operational matters.
• To understand how the website is used, troubleshoot technical issues, improve features and maintain reliable services.
• To send marketing or promotional communications where this is permitted and where you have provided the necessary consent or can otherwise lawfully receive them.
• To meet applicable legal, regulatory, tax, accounting, compliance and responsible gambling obligations.
• To establish, exercise or defend legal rights, manage risks and protect players, the website and relevant service providers.

Service providers and other disclosures

Information may be shared where this is reasonably necessary for the purposes described in this policy. For example, relevant information may be provided to payment processors, identity and verification services, technology providers, security specialists, customer support providers, professional advisers and other suppliers that help operate the website.

These providers should receive only the information needed for their role and may be subject to confidentiality, security and contractual requirements. Information may also be disclosed where required or permitted by law, in response to valid legal process, to prevent fraud or other unlawful activity, to protect a person’s safety or rights, or in connection with a business change.

We do not intend to sell personal information as a standalone product. If information is handled by a provider in another location, appropriate steps may be taken to support its secure handling and lawful use. The locations and providers involved may depend on the services you use.

Security and retention

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure technology and staff or supplier procedures. No online service can guarantee that information will be completely secure, so you should use a strong password, keep your account credentials confidential and contact support if you suspect unauthorised activity.

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted. Some account, identity, transaction, communication and compliance records must be kept for a period required by law even after an account is closed. Information may also be retained where needed to resolve a dispute, prevent fraud, enforce applicable terms or establish, exercise or defend legal claims.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Deletion may not be immediate where records must be retained or where they are held in secure backups that are managed through normal technical processes.

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you use a website. Fat Pirate Casino may use cookies for essential functions such as maintaining sessions, remembering settings, supporting account security and helping pages work correctly.

Other cookies or similar tools may help us understand website traffic, measure performance, improve content and remember your preferences. Some cookies may be placed by service providers that support website functions, analytics, security or communications. The information collected may include device and usage information and is normally used for the relevant website, service or security purpose.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, parts of the website or account services may not work properly. Browser controls may also remove existing cookies, meaning that preferences or login sessions may need to be entered again.

Your privacy choices and data rights

You may have rights to ask about the personal information held about you and how it is used. Depending on the circumstances and applicable law, you may also be able to request access to your information, ask for inaccurate information to be corrected, request deletion of your data, or withdraw consent previously given for marketing communications.

How to exercise your rights

For privacy and data requests, contact support@fatpiratecasino.click. You can use this email address to request access to your personal information, ask for correction of inaccurate or incomplete information, request deletion of your data where deletion is available, or withdraw consent to marketing. Please describe your request clearly and include enough information for us to understand which account or records it concerns.

• Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
• Deletion: ask for personal information to be removed where it is no longer needed or where applicable requirements allow deletion.
• Marketing consent: withdraw consent or ask for marketing messages to stop. Operational messages about your account, security or transactions may still be sent where necessary.
• Cookies: manage or remove cookies using the settings in your browser.

We may need to confirm your identity before completing a request. This helps protect account information from unauthorised disclosure. A request may be limited or declined where the law permits or requires us to keep information, where responding could affect another person’s privacy, or where the information is needed for security, fraud prevention, dispute handling or legal compliance.

If you have concerns about how your information has been handled, contact support@fatpiratecasino.click so the matter can be reviewed. You should not provide another person’s personal information unless you are authorised to do so and have explained the relevant use to them. If you believe information has been provided about you without permission, use the same email address and provide the available details.

Marketing communications

Marketing communications may include information about products, services, offers or website updates. Where consent is required, we will rely on the permission you provide. You can withdraw consent to marketing by contacting support@fatpiratecasino.click. You may also be able to use an unsubscribe option included in a marketing message. Stopping marketing communications does not generally affect important account, security, transaction or service messages.